Preparing Hermès for tomorrow with our tech experts

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Key Highlights

• Five HERMÈS employees — Catalina, Laurence, Madeleine, Moncef and Wilfried — share their roles across data, cybersecurity, infrastructure, architecture and project management.
• The episode is part of a 13-part series in which HERMÈS employees offer first-hand accounts of their daily lives within the house.
• The tech community’s stated mission is to design systems that are both resilient and secure, protecting the house at every level.
• The team creates an environment in which HERMÈS’s métiers can innovate with confidence, spanning from object design through to point of sale.
• HERMÈS was founded in Paris in 1837 by Thierry Hermès and remains a family-owned company to this day.

The Parisian Maison and Its Expanding Tech Horizon

Founded in 1837 when Thierry Hermès opened his harness and saddlery workshop in Paris, HERMÈS has always balanced heritage craftsmanship with a willingness to evolve. That balance is now extending into the digital realm. As one of the world’s most recognised luxury houses, HERMÈS produces an extraordinary breadth of objects — from leather goods and silk scarves to watches, jewellery and perfumes — and the systems that support their creation and distribution are growing in complexity.

A dedicated and growing tech community sits at the heart of this transformation. Rather than existing in isolation from the artisan métiers, the technology teams at HERMÈS position themselves as direct enablers of craft and commerce. Their work spans the full arc of a product’s life, from the earliest stages of design through to its final sale, ensuring that innovation remains both ambitious and responsible.

Five Experts, Five Domains

In this episode of the 13-part HERMÈS Talents series, five technology professionals open up about their day-to-day realities within the house. Catalina, Laurence, Madeleine, Moncef and Wilfried each represent a distinct discipline — data, cybersecurity, infrastructure, architecture and project management — yet share a common sense of purpose. Their combined expertise covers the structural foundations that allow the wider business to operate securely and at scale.

Security and Resilience at the Core

Among the recurring themes articulated by the team is the imperative to build systems that are both resilient and secure. For a maison of HERMÈS’s global standing, protecting proprietary processes, client data and intellectual property is not a peripheral concern — it is foundational. The cybersecurity and infrastructure specialists on the team approach this challenge not as a constraint on creativity but as a prerequisite for it, ensuring that the environment they maintain can absorb disruption without compromise.

Innovation in Service of the Métiers

What distinguishes the HERMÈS approach is the emphasis on technology as a servant of craft rather than its replacement. The team describes creating an environment in which the house’s métiers — its leatherworkers, watchmakers, jewellery artisans and beyond — can innovate with confidence. Advanced tools are deployed not to automate tradition but to give those traditions room to develop without operational risk. This philosophy is consistent with HERMÈS’s long-standing identity as a house where quality of execution is non-negotiable.

The team’s work is described as operating in a constantly evolving environment, which demands both technical rigour and genuine creativity. For those considering a career in luxury technology, the series offers a rare and candid view of what that environment actually looks like inside one of the world’s most admired maisons. Full details on roles within the HERMÈS tech community are available on its dedicated careers platform.

Why It Matters

For GCC luxury enthusiasts and collectors who engage with HERMÈS across its boutiques in Dubai, Riyadh and Doha, the strength and security of the house’s digital infrastructure directly shapes the quality and consistency of that experience. Understanding the people who build and protect these systems adds a meaningful dimension to the relationship between client and maison. The Preparing Hermès for tomorrow series is a reminder that the pursuit of excellence at HERMÈS extends well beyond the atelier floor.

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