Every timepiece sold through WATCHESPEDIA is delivered with a 5-year international warranty and the full support of our Geneva-based concierge team.
What the warranty covers
The 5-year international warranty covers manufacturing defects in materials and workmanship under normal use, in line with the terms of the maison that produced your watch. It is valid worldwide and is honoured through WATCHESPEDIA’s after-sales support.
What you need to make a claim
- The warranty card supplied in your presentation case at delivery.
- Proof of purchase from WATCHESPEDIA.
- For numbered limited editions, the reference number engraved on the piece and stated in your order confirmation.
Keep your presentation case and its documents complete: for numbered limited editions, they are part of the piece’s collector value.
What the warranty does not cover
Accidental damage, wear and tear, unauthorised repairs, and loss or theft are not covered by the manufacturer’s warranty. Our concierge can advise on independent insurance options for your piece.
How to start a claim
Contact our concierge with your reference number and a description of the issue. We will confirm the next steps, including whether the piece should be sent to the maison’s own after-sales service or to an authorised partner workshop.
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Related policies
See also our Return Policy, Conditions of Sale and Privacy Policy.