Conditions of sale

Please read these Conditions of Sale carefully. These Conditions of Sale apply to any order placed through the Platforms or Client Relations Center (with the “Sales Channels”). Please note that you will be asked to agree to these Conditions of Sale before placing an order for products or services. If you do not agree to these Conditions of Sale, you cannot order any products or services through the Sales Channels. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

These Conditions of Sale apply to any sales of WATCHESPEDIA® products or services that you may order from our Selling Entity (as defined below), using ALL digital Platforms and any associated mobile applications that refer to these Conditions of Sale (together, the “Platforms”) or by telephone +41 76 660 08 60 via our client relations center (the “Client Relations Center”). 

By placing an order, you agree to be bound by the Terms of Use, Privacy Policy, Cookie Policy, and the Returns and Exchanges Policy, the terms of which are incorporated into these Conditions of Sale. Please see our Returns and Exchanges Policy for further information on our returns policy. 

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the Sales Channels, may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.

By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms that cannot be added to the shopping bag are not available for sale via the Platforms. The Client Relations Center can provide more information as regards these products. Please refer to our Order Process section below for information about the order process.

Quantity limits may apply to orders for specific products. We reserve the right to refuse orders exceeding a certain number of authorised products at any time without prior notice. 

The order process of the Platforms will include the following:

• Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.
• Checkout: When you are ready, proceed to “Checkout.” During the checkout process, you may also remove one or several selected products from the shopping bag. 
• Delivery, Review, and Payment: During the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address, and payment information). Before placing your order, you should carefully check and confirm all details on the order summary page. 
• Placing of Order: You then check the relevant box and place your order.

If you place an order through the Client Relations Center, the WATCHESPEDIA® ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.

In our sole discretion, we reserve the right to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale. 

All prices shown on the Platforms' product pages or quoted by the Client Relations Center EXCLUDE sales taxes / VAT but INCLUDE shipping costs and other taxes unless otherwise stated.
 
The applicable currency will be updated based on the shipping destination after you provide us with the delivery address, which will be shown in your shopping bag before you place your order. You should check updated prices and currency carefully.
Sales, use or other taxes will vary based on the location to which products are being shipped. 

There are NO SHIPPING COSTS. We are pleased to offer our esteemed clientele WORLDWIDE FREE SHIPPING.

We reserve the right to modify prices and delivery costs without prior notice.

We take reasonable care to ensure that the product prices and delivery costs are correct when the relevant information is entered into the system or communicated to you via the Client Relations Center.

However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we cannot contact you using the contact details you provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes you are charged, we will contact you and ask that you reconfirm your order.

We accept the methods of payment identified during the order process via the Sales Channels. Depending on the means of payment, we may require additional information, including specific forms of identification.

When ordering on the Platforms, you must enter your payment details on the appropriate form. If you place an order by telephone, you will need to communicate your complete payment details to the Client Relations Center. All payment card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Other payment methods may also be subject to validation checks and authorization by the payment system providers. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

Where you use a credit card/debit card or any other instant or early capture payment solution offered on the Platforms as a payment method, the full amount of your purchase may be taken immediately following the placement of your order. Once your order is shipped, you will be sent confirmation of order and shipment.

We accept bank wire transfer to our Swiss Bank Account for all orders. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We accept bank wire transfer orders, but the order will not be processed until we receive and confirm the payment by e-mail. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct our usual credit, anti-fraud, security and related legal checks and, if acceptable, process your order. Upon receipt of the Acknowledgement of Order, you must review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center promptly. 

We only accept orders for delivery to the country or countries identified during the Order Process. Please note that we do not ship to specific addresses, such as military, certain restricted areas, pick-up points, or PO boxes.

For further information, please get in touch with the Client Relations Center

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise).

This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.

If an event outside our control delays product delivery, we will inform you as soon as possible and will make reasonable efforts to minimise the effect of the delay. Suppose we do not deliver within forty (40) days of the written Confirmation of Order & Shipment or any other time limit as indicated. In that case, you may contact the Client Relations Center to cancel the relevant order and get a refund for any products you have not received. 

In any event, your sole remedy for our failure to deliver the order to you shall be your right to cancel the relevant order and receive a refund of the sums you paid us for any products you have not received.

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature from you or a person at the nominated delivery address (unless you arrange otherwise) to confirm the delivery of each product. At this point, risk and responsibility for your purchased goods pass to you.  

Suppose you have specified a recipient other than you for delivery purposes (for example, as a gift). In that case, you understand and accept that evidence of a signature by such a recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by WATCHESPEDIA® and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.

We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the parcel's label and to request ID check for verification purposes at the time of delivery.

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).

This Returns and Exchanges Policy details your options on how to cancel a contract with us, how to return your purchase, and your rights to obtaining a refund or exchange.

Right to cancel

You have the right to cancel the contract created by our written order confirmation without giving any reason 30 (thirty) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order.

To cancel the contract and return your product(s), you can contact our Client Relations Center and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement such as a letter or e-mail to: [email protected]

Contracts you cannot cancel

Orders for products that have been personalized in any way or otherwise made with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, Limited Edition, Numbered Edition, and all products that have been engraved or embossed.

For instance, the Franck Muller x AC/DC Limited Edition Watches and ALL other Franck Muller Limited Edition Watches that will be available for purchase on WATCHESPEDIA.com throughout 2025.